Sources list for SERVICES INDUSTRY QUALITY CONTROL:

"Motor Industry: Product Quality". Encyclopedia article from Encarta. Retrieved from http://uk.encarta.msn.com/encyclope dia_761563934_2/Motor_Industry.html "Motor Industry: Product Quality". Encyclopedia article from Encarta. Retrieved from http://uk.encarta.msn.com/encyclope dia_761563934_2/Motor_Industry.html Accessed on 21 February, 2005
The Automobile Industry

Wilson, Danny. Digital Television-New Challenges for Quality Control: Monitoring Digital TV Quality: Are "Golden Eyes: Good Anymore? Signal Distribution. Retrieved From: http://www.broadcastpapers.com/s igdis/PixelmetrixGoldenEyes03.htm Wilson, Danny. Digital Television-New Challenges for Quality Control: Monitoring Digital TV Quality: Are "Golden Eyes: Good Anymore? Signal Distribution. Retrieved From: http://www.broadcastpapers.com/s igdis/PixelmetrixGoldenEyes03.htm
Digital Television and the Law

DeVor, R. E., Chang, T.-h., and Sutherland, J. W. Statistical Quality Design and Control : Contemporary Concepts and Methods. New York, Toronto: Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1992.
Quality and the Modern Workplace

DeVor, R. E., Chang, T.-h., and Sutherland, J. W. Statistical Quality Design and Control : Contemporary Concepts and Methods. New York, Toronto: Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1992.
Quality and Customer Satisfaction

DeVor, R. E., Chang, T.-h. and Sutherland, J. W. (1992) Statistical quality design and control : contemporary concepts and methods, Macmillan ; Maxwell Macmillan Canada ; Maxwell Macmillan International, New York, Toronto.
Training Programs at Goodyear Tire

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