Sources list for DETAIL HISTORY OF BUSINESS PROCESS REENGINEERING:

Linden, R. (1993). "Business process reengineering: Newest fad or revolution in government." Public Management, 75(11):9
IT and BPM

Davenport TH (1993) Process innovation. Reengineering work through information technology, Boston: Harvard Business School Press.
Total Quality Management

Cost effective and efficient business services. Mincom Business Process Outsourcing. http://www.mincom.com/servic es/service_solutions/bpo.asp Cost effective and efficient business services. Mincom Business Process Outsourcing. http://www.mincom.com/servic es/service_solutions/bpo.asp Accessed on 10 March, 2005
The Outsourcing Accounts Payable Business

Cost effective and efficient business services. Mincom Business Process Outsourcing. http://www.mincom.com/servic es/service_solutions/bpo.asp Cost effective and efficient business services. Mincom Business Process Outsourcing. http://www.mincom.com/servic es/service_solutions/bpo.asp Accessed on 10 March, 2005
The Energy Service and Delivery Industry

Scacchi, W., Noll, J., "Process Driven Intranets: Life Cycle Support of Process Reengineering," IEEE Internet Computing, 1(5), pp. 42-49, September, October 1997. http//www.usc.edu/dept/ATRIUM/P apers/Process_Assets_Library.ps Scacchi, W., Noll, J., "Process Driven Intranets: Life Cycle Support of Process Reengineering," IEEE Internet Computing, 1(5), pp. 42-49, September, October 1997. http//www.usc.edu/dept/ATRIUM/P apers/Process_Assets_Library.ps
Prototype in the Software Process

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